Shipping policy
SHIPPING POLICY
Thank you for choosing NovaBreeze! We are committed to delivering your order as quickly and efficiently as possible. Below is everything you need to know about our shipping process.
1. Processing Time
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All orders are processed within 1-3 business days.
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Orders are not shipped or delivered on weekends or holidays.
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Once your order is dispatched, you will receive a confirmation email with your tracking number.
2. Shipping Rates & Delivery Estimates
We offer Free Worldwide Shipping on all orders of the NovaBreeze Pro!
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Estimated Delivery Time: 14-18 business days.
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Please note: Delivery times may vary depending on your location and local customs processing. During peak seasons or sales, slight delays may occur.
3. Tracking Your Order
Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 2-5 days for the tracking information to update in the system.
4. Customs, Duties, and Taxes
NovaBreeze is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged Items
If you received your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at [Your Email Address] with photos of the damage so we can file a claim and send you a replacement.
6. Incorrect Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.